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Returns or Refund policy


Returned items must conform to our returns policy:

  • Your returned item must arrive our warehouse no later than 14 days after you receive the order. After this time we cannot guarantee we will accept the order for refund;
  • We strongly recommend that you ship the products within 7 days of receiving your order to ensure that it arrives at Guava's warehouse within 14 days. Please contact customer services if you have any queries relating to this;
  • Once your return has been received and it complies with our returns policy, we will refund you by your original payment method;
  • We strongly advise all customers to check the products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging;
  • Items must be returned unworn, unwashed, undamaged and unused with their original tags. All footwear and accessories must be returned in the original boxes provided and inside a protective shipping box;
  • If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded;
  • We recommend that you return items in their original packaging to ensure the necessary protection when in transit;
  • Returned items will be refunded excluding the cost of shipping;
  • To return a product please contact our customer service at info@guava.pt and we will provide you with the shipping address and detailed information on how to proceed with the return.